Legal

Privacy policy

Last updated: October 18, 2026

This policy explains how THD Audio collects and uses personal data, in accordance with Argentine Personal Data Protection Law 25,326 and its regulations. This is a courtesy translation: in case of discrepancy, the Spanish version prevails.

1. Data controller

• Company: THD Audio
• Customer service hours: Lunes a viernes de 9 a 18 h

2. What data we collect

• Account: name, email, phone, company, tax ID (CUIT) and tax status, address.
• Orders and quotes: products requested, delivery and invoicing data.
• Technical service: customer data, equipment, serial number, photos of the equipment and, if someone else drops it off, their name and ID number.
• Demo loans: customer data and name and ID number of the person who picks up the equipment.
• Courses: purchases and lesson progress. Payments are processed by Mercado Pago or Stripe: we never receive your card data.
• Events: name, email, phone, company and attendance (check-in).
• Withdrawal and cancellation requests: the data you enter in the form.

The data marked as required in each form are necessary to provide the service requested (art. 6, Law 25,326); without them we cannot process your order, registration or request. The rest are optional.

3. What we use it for

• Managing your account, orders, quotes, invoicing, deliveries and payments.
• Providing technical service and warranty, demo loans, courses and events.
• Sending notifications related to those services (order status, service updates, tickets and reminders).
• Complying with legal obligations (tax, consumer protection).
• Sending news about products and trainings, only if you are a customer or asked for them; you can unsubscribe at any time (art. 27, Law 25,326).

We do not sell or rent personal data.

4. Who we share it with

Only with providers that process data on our behalf and under our instructions: website hosting, email delivery (Resend), payment processors (Mercado Pago, Stripe), course video hosting (Bunny.net), carriers for deliveries, and ARCA for electronic invoicing. Some of these providers are located abroad (for example in the United States); in those cases we work with companies that apply adequate data protection standards (art. 12, Law 25,326).

5. How long we keep it

While your account or business relationship is active, and afterwards for the periods required by law (for example, invoicing records for 10 years). Event and request data are kept for the time needed to handle them and to answer possible claims.

6. Security

We apply technical and organizational measures to protect your data: encrypted connections (HTTPS), encrypted passwords, access restricted by role and backups (art. 9, Law 25,326).

7. Cookies and local storage

We only use what is needed for the site to work: a session cookie when you sign in, and local browser storage to remember your cart. We do not use advertising cookies or third-party tracking.

8. Your rights

You can request access to, rectification, update or deletion of your data (arts. 14 and 16, Law 25,326) by writing to our contact email from the email address registered with us, or attaching a copy of your ID. We answer access requests within 10 calendar days and rectification or deletion requests within 5 business days. Deletion does not apply to data we must keep by law.

The data subject has the right to access their personal data free of charge at intervals of no less than six months, unless a legitimate interest is proven (art. 14, sec. 3, Law 25,326). The AGENCY FOR ACCESS TO PUBLIC INFORMATION, as the Control Body of Law 25,326, is empowered to handle complaints and claims filed by those whose rights are affected by non-compliance with personal data protection rules.

9. Minors

The site is not directed at children under 18. If you are under 18, use it with your parents’ or guardians’ consent.

10. Changes

We may update this policy. We will publish the new version on this page with its update date.