Legal

Terms and conditions

Last updated: October 18, 2026

These Terms and Conditions govern the use of the website app.thdaudio.com.ar and the purchase of the products and services offered on it by THD Audio. This is a courtesy translation: in case of discrepancy, the Spanish version prevails.

1. Who we are

• Company: THD Audio
• Customer service hours: Lunes a viernes de 9 a 18 h

2. Scope

By using the site, creating an account, placing an order, buying a course or registering for an event you accept these Terms and our Privacy Policy. Purchases by consumers are protected by Argentine Consumer Protection Law 24,240 and the Civil and Commercial Code. Purchases made to resell the products, or to integrate them into a production process or into services provided to third parties (integrators, rental companies, studios acting as businesses), are not consumer relationships under Law 24,240 (art. 2, Decree 1798/94).

3. Accounts and reseller accounts

You are responsible for the accuracy of the data you provide and for keeping your password confidential. Reseller accounts are subject to approval by THD Audio; reseller prices are personal and confidential, and the account may be suspended if the conditions under which it was granted change.

4. Products and prices

• Photos and descriptions are for illustration purposes; technical specifications are those published by each manufacturer.
• Public prices are in Argentine pesos and include VAT. Products quoted in US dollars are converted at the exchange rate in force on the day of the order. Reseller prices are net, plus VAT.
• Prices and availability may change without notice; the price stated in our written confirmation is respected during its validity.

5. How buying works

Orders placed through the online store are purchase requests: no payment is charged at that time. Our team confirms availability, final price, shipping cost and payment methods by email or WhatsApp. The sale is completed when you accept that confirmation and pay. Until then, either party may cancel the order at no cost.

6. Shipping, delivery and invoicing

We ship nationwide. The cost and estimated delivery time are informed before you confirm. Please check the package on receipt and report any visible damage within 48 hours. We issue an electronic invoice (A or B) according to the tax status you declare; you are responsible for the accuracy of your tax data.

7. Right of withdrawal

If you are a consumer and bought remotely (online, by phone or WhatsApp), you may withdraw from the purchase within 10 calendar days from delivery of the product or from the contract date, whichever is later, with no penalty and without giving reasons (art. 34, Law 24,240; arts. 1110 and following, Civil and Commercial Code). Use the Withdrawal Button, available on every page: no account is required and you will receive a tracking code immediately.

• The product must be returned in the condition it was received, with all accessories, manuals and original packaging. Return costs are borne by us.
• We refund the full amount through the same payment method used.
• Exceptions (art. 1116, Civil and Commercial Code, and Disposition 954/2025): purchases for resale or business integration; products already used; items made to the customer's specifications; and digital content (such as online courses) once you have started playing it.
• Events and trainings with a fixed date: the withdrawal must be requested at least 24 hours before the event starts.

8. Warranty

New products have the legal warranty of Law 24,240 (6 months) plus the manufacturer’s warranty for each brand, whichever is longer. THD Audio is the official service center for Sennheiser, Neumann and Merging Technologies. The warranty does not cover misuse, power surges, liquid or impact damage, or equipment opened or repaired by third parties. To use it, contact us and bring the equipment with its invoice.

9. Technical service

When you leave equipment for repair we give you a service order with a tracking code. Quotes are valid for 15 days. Equipment repaired, or whose quote was declined, must be collected within 90 days of our notice; after that period storage fees may apply. We also repair equipment purchased from other dealers.

10. Online courses

Access to a purchased course is personal and has no expiry date while the platform is available, including future updates of that course. Sharing your access, recording or redistributing the content is not allowed and may result in its cancellation. Payments are processed by Mercado Pago or Stripe; we do not store card data. Discount coupons cannot be combined and expire on their stated date.

11. Events and trainings

Places are limited. When an event is full you may join the waiting list: if a place becomes available we confirm it automatically (free events) or reserve it for you to pay within 48 hours (paid events). Tickets with a QR code are personal. You can cancel your registration from your ticket. If THD Audio cancels or reschedules an event, we refund the full amount paid.

12. Demo equipment loans

Demo equipment lent to customers is governed by the conditions printed on the corresponding loan delivery note, which the customer signs on pickup.

13. Intellectual property

The site content (texts, design, images, videos and courses) belongs to THD Audio or is used with permission. The brands mentioned belong to their respective owners.

14. Liability

We make every effort to keep the site available and the information accurate, but we do not guarantee uninterrupted operation. Nothing in these Terms limits the rights granted to consumers by law.

15. Changes, law and jurisdiction

We may update these Terms; the version in force at the time of each purchase applies. Argentine law governs. For consumers, the courts of the consumer’s domicile have jurisdiction (art. 36, Law 24,240).

16. Customer service and complaints

Write to us at our contact email, lunes a viernes de 9 a 18 h. Consumers can also file a complaint with the national authority: Consumer Protection. For complaints, click here.